Returns & Exchanges
At Godiva, we strive to ensure every chocolate experience is perfect; however, due to the perishable nature of our products, we generally do not accept returns but are committed to resolving any issues with damaged or incorrect orders.
Inspect Your Order
Upon arrival, please immediately inspect your chocolate shipment for any signs of heat damage or structural defects incurred during transit.
Contact Customer Care
If your order is unsatisfactory, contact our support team within 15 days of purchase with your order number and a brief description of the issue.
Provide Documentation
To help us process your claim, please provide high-quality photographs of the damaged product and the original packaging materials.
Resolution Selection
Once your claim is verified, we will arrange for a complimentary replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing