Frequently Asked Questions
Everything you need to know about Godiva's premium chocolate experience.
How do you ensure chocolates don't melt during shipping?
We use specialized temperature-controlled packaging and thermal inserts, especially during warmer months, to ensure your chocolates arrive in perfect condition.
Do you offer international shipping?
Currently, we ship to most addresses within the United States. For international orders, please visit our specific regional websites for the country you wish to ship to.
Are Godiva chocolates Kosher certified?
Many of our chocolate products are certified Kosher. Please check the specific product description or the packaging label for the OU (Orthodox Union) dairy symbol.
What is the shelf life of Godiva chocolates?
To enjoy the best flavor, we recommend consuming our chocolates within 2-3 weeks of purchase. Store them in a cool, dry place at a temperature not exceeding 65°F (18°C).
Do your products contain allergens like nuts or gluten?
All of our products are manufactured on equipment that processes milk, soy, wheat, peanuts, and tree nuts. We recommend reviewing the ingredient list on each package for specific allergen information.
Can I include a personalized message with my gift order?
Yes, you can add a complimentary personal message during the checkout process, which will be printed on a card and included with your chocolate gift.